Refund and Returns Policy
Returns, replacements, credit notes and refunds are provided only where the product is faulty or damaged and is at the sole discretion of Nil Desperandum. Please notify Nil Desperandum within 5 days of delivery if you believe a product to be faulty or damaged. Nil Desperandum reserves the right to request and review evidence that the product is faulty or damaged prior to issuing a refund. Where Nil Desperandum accepts a return, free return shipping may be provided and a replacement, credit note or refund will be issued once the product is received by Nil Desperandum and confirmed faulty or damaged.
For change-of-mind or purchased-in-error returns, Nil Desperandum will refund your item up to 30 days from the date of purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the additional postage charges.
Nil Desperandum will notify you via email when your returned item has been received by Nil Desperandum. We will also notify you of the approval or rejection of your refund. If you are approved, then we will process your refund back on the Payment Method you paid with. Refund to your Payment Method may take up to 2 business days. If your refund is not approved, you are responsible for return postage.
We may also cancel your order for delivery in exceptional circumstances, in which case we will issue you a refund. These circumstances include, but are not limited to, where the ordered products are not available, if there was an error in the price or description of the ordered products, or we consider that your order is in breach of these Terms & Conditions.
For refunds, cancellations and other order queries, Nil Desperandum can be contacted at firstname.lastname@example.org